Policies

Registration: Terms and Conditions, Medical Waiver, Food Allergy and Emergency Care Plan will be required to be completed before your child(ren)’s first class.

Meal:  Let us know if there’s anything your child(ren) cannot have or allergic to, we will take it seriously in their meal time.

Drop Off: We have 30 minutes drop off time for your child(ren) to play before lesson starts. If you arrive after the lesson starts, we will not replace the missed time.

Pick Up: Please try to be on time for your pickup. We have 30 minutes play time before the next lesson begins, that’s when the children from the next class comes in. Should you need us to take care of your child(ren) after the next class’ playtime, ie when the next lesson starts, we will charge ¥3,000 per hour.

Transportation: Transportation is available upon request. Cost will vary depending on location and time.

Terms and Conditions

We look forward to working with you and helping you achieve your learning goals. To help us provide a professional, motivating and enjoyable experience for you and all our clients, please read through the terms and conditions of Bouken Kazoku.

The Agreement: This agreement is valid for customers of Bouken Kazoku.

Issuance of The Agreement: This agreement will be issued upon enrollment of a class.

Enrollment: A full payment or a deposit of 30% must be paid upon enrollment to secure a place. Should you withdraw from a class for any reason whatsoever, the deposit is non-refundable.

Payment: All payments for sessions are to be made in full  7 days before the class. Bouken Kazoku reserve the right to cancel without notice any unpaid service by this due date.

Refundability and Transferability: The classes are non-refundable. It can be transfered to another person age 6-12 on the reserved day and time slot.

Cancellation & Rescheduling: 

  1. Cancellation from the client 72 hours or less prior to the start date will incur a 100% cancellation fee. Rescheduling is possible given availability.

  2. In the event of extreme weather conditions, classes will be cancelled and rescheduled. Please note that the make-up classes can be scheduled to a different day and time from the ordinary schedule.

No Show: If your child(ren) misses a class, the child(ren) will forfeit that class regardless of any prior notice given. No make-up classes will be arranged.

Bouken Kazoku reserves the right to revise this agreement at any time. This document is binding and replaces any oral or written agreement.